Returns & Delivery Info
At The Closet Boutique, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our return policies detailed below to learn more, and reach out today with any questions.
Not in love with your purchase? No problem! Return within 14 days for a full refund.
Sale Items have a strict 7 day return policy and an exchange or credit note will apply for any returned sale items.
We have a strict 14 DAYS return policy, this starts from the first day of delivery.
Refunds will be processed within 5-7 working days.
Please post back unwanted orders along with your original invoice detailing your name and contact number to..... The Closet, 3 Well Street, Porthcawl CF36 3BE.
PLEASE MAKE SURE TO RETURN ALL PARCELS ON A TRACKED/SIGNED FOR POSTAGE SERVICE AS WE WILL NOT BE LIABLE FOR ANY LOST PARCELS.
All items returned must be in the condition they were received, all tags still attached. If any items are returned to us in a condition that we are not able to re-sell we will return to the customer.
Please take care when trying your items, we will not accept any marks including makeup or spray tan. Thanks so much for understanding!
Any items returned to the shop will be processed via your original payment method, refunds will not be processed in the shop.
STORE COLLECTION - If you opted to collect your order from the store please note that the in-store returns policy will apply - credit note or exchange within 14 days. To be eligible for a refund please opt for delivery when placing your order online. See below for shop opening hours...
Monday - 10-3pm
Tuesday - 10-3pm
Wednesday - 10-5pm
Thursday - 10-5pm
Friday - 10-5pm
Saturday - 10-5pm
Sunday - CLOSED
PLEASE NOTE postage costs are not refundable.
All orders placed before 2pm will be posted the same day. any orders placed after 2pm will be posted the next working day. Orders placed Friday after 2pm will be shipped on Monday. All post is sent via Royal Mail and up to 1kg in weight, should your parcel weigh more we will get in touch to cover extra costs.
First Class Signed For (1/2 days) £4.55
Second Class Signed For (3 days) £3.99
Royal Mail Special Delivery - Guaranteed before 1pm £9.99